Careers at TMO Highways

HR & Systems Manager 

Salary: £40,000 – £45,000 DOE
Working Pattern: Full Time, Hybrid
Head Office: Long Stratton

TMO are seeking and experienced HR and Systems Manager to play a central role in shaping a positive, people‑focused culture while ensuring our business systems are effective, well‑integrated and aligned with how we work. The role supports responsible business practices, champions workforce development and wellbeing and ensures we meet our obligations under employment legislation.

This position also offers the opportunity to contribute directly to our growth plans and support a transformative approach across the organisation. It’s a hands‑on leadership role that blends strategic oversight with practical delivery — ideal for someone who brings fresh thinking, a dynamic mindset and a genuine commitment to helping people and systems thrive as we continue to evolve.

Who We Are – TMO Highways

TMO Highways is a leading provider of traffic, pedestrian and event management solutions operating across East Anglia, London and the South East. Established in 2014, we have developed a strong reputation for service excellence, safety and reliability.

We specialise in delivering market‑leading traffic management and event services, offering a full end‑to‑end solution including site surveys, planning, CAD design, liaison with local authorities, installation, maintenance and removal of traffic management systems. Our services range from traffic lights and road closures to motorway lane closures and event management for major public events.

Our operations are supported by nationally recognised certifications, including the National Highway Sector Scheme for 12A, 12B & 12D works. We also hold BSI ISO45001 (Health & Safety), ISO9001 (Quality), ISO14001 (Environmental), Alcumus SSIP and Constructionline Gold — ensuring we consistently deliver safe, compliant and high‑quality services across rural, urban and high‑speed road networks.

TMO operates from multiple strategic depots across Norfolk, Suffolk, Cambridgeshire, Bedfordshire and Essex, enabling rapid response to both planned and emergency works, 24/7, 365 days a year. Our teams are LANTRA‑qualified and supported by a culture of continuous improvement and long‑term investment in people, training and modern technology — including temporary signals and solar‑powered equipment that support sustainability.

Above all, TMO Highways is defined by its commitment to safety, service, professionalism and people. Our colleagues are central to our success, and we take pride in our strong values, high standards and dedication to responsible and continuous improvement.

What You’ll Be Doing

People & Culture

• Foster a positive, inclusive and people‑centred workplace culture.
• Lead on employee engagement initiatives that support wellbeing, development and retention.
• Provide guidance and support to managers on all HR matters, ensuring fair, consistent and responsible practices.
• Oversee recruitment, onboarding and talent development to support organisational growth.
• Support leadership in shaping a culture that embraces change, continuous improvement and innovation.

HR Operations & Compliance

• Ensure compliance with employment legislation, company policies and best‑practice HR standards.
• Manage HR processes including performance management, employee relations, absence management and policy development.
• Maintain accurate HR records and oversee data reporting to support informed decision‑making.
• Lead on the development and implementation of HR policies and procedures.

Systems & Process Improvement

• Oversee the integration, optimisation, and ongoing improvement of business systems to enhance operational efficiency.
• Work closely with teams to ensure systems are user‑friendly, effective and aligned with organisational needs.
• Identify opportunities to streamline processes and introduce smarter, more efficient ways of working.
• Support digital transformation initiatives that help the organisation evolve and grow.

Strategic Contribution

• Contribute to the organisation’s growth plans by aligning HR and systems strategies with business objectives.
• Provide insight and recommendations to leadership on workforce planning, organisational development and change management.
• Lead or support projects that drive a transformative, forward‑thinking approach across the organisation.
• Act as a trusted partner to senior leaders, helping shape a responsible and future‑focused business.

About You

You may be a great fit for this role if you are:

Experience & Knowledge

• Strong experience in a generalist HR role, with confidence across the full employee lifecycle.
• Proven ability to support and influence managers on people‑related matters.
• Experience working with or overseeing business systems, ideally including system integration or process improvement.
• Understanding of employment legislation and best‑practice HR standards.
• Background in supporting organisational change, growth or transformation projects.
• Experience in developing or contributing to a positive, people‑focused culture.

Skills & Capabilities

• Excellent interpersonal and communication skills, with the ability to build trust and strong working relationships.
• Confident in balancing strategic thinking with hands‑on operational delivery.
• Strong problem‑solving skills and a proactive, solutions‑focused mindset.
• Ability to analyse data and use insights to support decision‑making and continuous improvement.
• Comfortable working with digital tools and systems, with an interest in improving processes and user experience.
• Skilled at managing multiple priorities and adapting to changing needs.

Personal Qualities

• People‑centred, approachable and committed to supporting the wellbeing and development of others.
• Forward‑thinking and open to new ideas, with a desire to help shape a modern, responsible and evolving organisation.
• Confident, resilient and able to navigate challenges with professionalism and empathy.
• Collaborative and inclusive, encouraging positive working relationships across teams.
• Motivated by continuous improvement and keen to contribute to transformative change.
• Integrity‑driven, with a strong sense of responsibility and alignment to ethical business practices.

Qualifications

• CIPD qualification (Level 5 or above) or equivalent experience (desirable).
• Training or experience in systems management, digital transformation, or process improvement (advantageous but not essential).

• What We Offer
• £40,000 – £45,000 DOE
• Hybrid working (home, office and site)
• Company mobile phone
• Pension scheme
• 26 days’ holiday + bank holidays
• Birthday day off
• Supportive leadership and genuine opportunities to shape HR & Growth strategy and culture
• We are a Disability Confident Committed employer and welcome applications from candidates of all backgrounds, identities and abilities. If you require any adjustments during the recruitment process, please let us know — we are happy to support you.

If you require the application in an alternative format (large print, audio, Braille, or accessible PDF), please contact kirsty.shrubsall@tmohighways.co.uk

• To apply please send a CV and covering letter to: jobs@tmohighways.co.uk